Terms and Conditions


  • Flawless Photography Studios Vouchers have an expiry date of 3 months from the date of purchase, unless purchased as a gift or stated otherwise. You will be able to book your appointment immediately in any of our three studios.
  • Once purchased, your gift experience vouchers will be sent by E Voucher. If you have not received your E Voucher within 48 hours of purchasing please email info@flawlessmakeovers.co.uk. If purchased as a gift, the vouchers will be posted to you.
  • Exhibition Promotions –  Voucher / Welcome Pack’s are received on the day. This is non-refundable.
  • Online third party / Groupon / Wowcher etc. – You will receive your voucher directly via the third party or if you prefer you can request a Flawless Welcome Pack that includes additional information by sending an email to info@flawlessmakeovers.co.uk stating your voucher code, name, full address and your preferred studio location. these expiry dates can differ; please check with them directly. Additional Terms and Conditions may apply (please refer to their T&Cs)
  • All promotional Vouchers cannot be exchanged for cash in part or whole.
  • You may transfer the voucher(s) to another person if you are unable to attend. Please email bookings on info@flawlessmakeovers.co.uk so we can update our system with the new name and email address.
  • Only one promotional offer may be used at a time. You may not use promotions or vouchers in conjunction with any other promotions or vouchers.
  • Special offers are only available once in every 12-month period. Flawless Photography Studios reserve the right to refuse if breached.
  • Bookings are usually 3-4 weeks in advance, please allow up to 6 weeks for weekend and premium appointments. Studio times and dates can be subject to change and you will be contacted
  • Each appointment is subject to a fully refundable booking deposit per person of between £10-£50, dependant on a weekday or premium weekend appointment.
  • Each deposit is charged per person so any customer not attending from a group booking will forfeit their individual deposit paid.
  • A non-refundable deposit is required to secure your studio appointment.
  • Your refundable booking deposit can be used as part payment towards any additional images or packages purchased at your viewing session in the studio.
  • No refund will be honoured for failure to attend your appointment on the day.
  • If you notify us 10 days or more prior to your appointment date your refundable deposit will be transferred to an alternative appointment date of your choice. 
  • Failure to provide 10 days notice or less of your intention to cancel or none attendance will result in the loss of your deposit and a new deposit will be required to book an alternative appointment date.
  • Failure to complete your makeover, photoshoot & your viewing session in the studio will result in rendering your refundable deposit void.
  • Click here to view all our policies including the refund policy.


All appointments are subject to the following:

  • Under 18’s must be accompanied by their parent or they are unable to view their images on the day.
  • Please bring 2 forms of identification-one being photographic.
  • Customers should arrive 10 minutes early for the appointment.
  • Management has the right to terminate or shorten an appointment if:
    • You are late for your appointment.
    • Our staff are mistreated in any way
    • Customers’ behaviour compromises or interferes with the experience of other customers.
  • We will not accept any abuse/foul language towards our staff or other customers.
  • Management reserves the right to withdraw our service for any unconfirmed appointments.
  • We do not offer childcare facilities. Children must be supervised at all times.
  • All packages that include a free image (i.e. individual or together image) cannot be changed or exchanged. This image will be pre-selected by the studio.
  • Clients are under no obligation to purchase additional images on the day.
  • We do not offer/supply snacks/food within the studios. Local shops are nearby to purchase.
  • We allow approximately 3-4 hours for your studio experience.


  • We reserve the right to refuse alcohol.
  • It is strictly prohibited to attend with your own alcohol.
  • We reserve the right to cancel your appointment if we feel you are under the influence of excessive alcohol on arrival at the premises, and your deposit will not be refunded.
  • Proof of identification is required, and alcohol will not be served to Under 18s.


  • For the purposes of hygiene for all customers, service can be refused and rescheduled to anyone with infectious conditions/head lice etc.
  • Please inform on arrival if you have any form of allergies. This must be known before the start of the session and noted on the consultation form.
  • Use of your own makeup is permitted.
  • We use various branded products which may contain Lanolin. Flawless will not be held responsible if a customer has an allergic reaction to any products.


  • For copyright purposes, no personal photographs or filming is permitted at any of the Flawless studios. Customers found in violation of our copyright terms will be requested to leave the premises immediately; no refund will be issued and may be subject to prosecution.
  • Each customer must be aware that the photo-shoot involves flash photography.
  • All photoshoot and makeover packages include a selection of both together and individual images.
  • We reserve the right to use your images for promotional use. Please inform Reception on arrival if you do not authorize Flawless to use your images.


  • All orders are tailored to each client’s own personal requests.
  • Once an order has been confirmed, signed, and accepted there is no right to reduce, alter or cancel it in any way.
  • Once the client has left the studio, all orders are non-cancellable. We provide retouching with selected packages and all requests must be made during your viewing and full details written on your order form. We endeavour to retouch all image requests to customer satisfaction, but in some instances where this is not possible, we will inform you. Additional retouching is always at our discretion and in line with the Flawless Studios House Style and ethos.
  • As outlined in our Privacy Policy and data protection laws we are not able to discuss any details monetary or otherwise with anyone other than the purchaser.
  • Copyright for all images remains with Flawless Photography Studios and must not be reproduced in any form without our permission. However, if you purchase any images in Digital Format, you will be provided with a copyright certificate granting permission to reproduce images as you wish.
  • All prices are quoted in British Pounds Sterling and are inclusive of VAT unless otherwise stated.


Kilkenny House
7 King Street

Email: customerservices@flawlessmakeovers.co.uk.