Flawless Refund Policy

 

1. INTRODUCTION

This policy provides a comprehensive explanation of the way in which we deal with

refunds/refundable reservation fees. It applies to all refunds/refundable reservation fees claimable by our

customers regardless of the date of purchase or booking.

2. PROCESS FOR REFUNDS

• Customers should make refund requests by emailing refunds@flawlessmakeovers.co.uk
• Flawless Head Office aim to process all refund requests within 28 days of receipt.
• Refunds will only be made to the original payer and via the original method of payment.
• Refunds will not be issued in cash or by cheque. Any payments originating these methods

will be refunded by direct bank transfer

• Refunds will be processed back onto the card the transaction was made or direct bank

transfer if this is not possible.

• Customers will be asked for documentary evidence or confirmation of bank/payment card

details to support a refund request. Without this a refund will not be made.

3. VOUCHER REFUNDS

• Promotional Vouchers cannot be exchanged for cash in part or whole.
• If you purchased a voucher with our Flawless telemarketing/sales team or via the

Flawless website this is non-refundable, however we can extend the voucher date. 

• Vouchers purchased face-to-face are non-refundable.
• Third-party voucher online refund requests must to be submitted to the third party

company directly, and cannot be dealt with by Flawless.

• Vouchers can be transferred between customers, with no financial penalty.

4. REFUNDABLE RESERVATION FEES

• A refundable reservation fee is required to secure your studio appointment.
• Your refundable reservation fee can be used as part payment towards any additional images

or packages purchased at your viewing session in the studio.

• No refund will be honoured for failure to attend your appointment on the day.
• If you notify us 10 days or more prior to your appointment date your refundable reservation fee will

be transferred to an alternative appointment date of your choice. 

• Failure to provide 10 days’ notice or less, or your intention to cancel/non attendance will

result in the loss of your reservation fee and a new reservation fee will be required to book an alternative

appointment date.

• Failure to complete your makeover, photoshoot & your viewing session in the studio will

result in rendering your refundable reservation fee void.

• Refundable reservation fees are held for a maximum of three months and if not used through to completion of an experience then the reservation fee will no longer be refundable. 

• Please note refundable reservation fees cannot be processed on the day of your studio

appointment. Refunds are processed by Flawless Head Office not the studios, and may take

up to 28 days to be processed.

5. STUDIO REFUNDS

• Flawless Photography Studios do not offer refunds on any orders purchased in the

studio.

Complaints Policy