INTRODUCTION
This policy provides a comprehensive explanation of the way in which we deal with refunds/refundable reservation fees. It applies to all voucher refunds & refundable reservation fees claimable by our customers regardless of the date of purchase or booking.
PROCESS FOR REFUNDS
- Customers should make refund requests by emailing [email protected]
- Flawless Head Office aim to process all refund requests within 28 days of receipt.
- Refunds will only be made to the original payer and via the original method of payment.
- Refunds will not be issued in cash or by cheque. Any payments originating these methods will be refunded by direct bank transfer
- Refunds will be processed back onto the card the transaction was made or direct bank transfer if this is not possible.
- Customers will be asked for documentary evidence or confirmation of bank/payment card details to support a refund request. Without this a refund will not be made.
VOUCHER REFUNDS
- Promotional Vouchers cannot be exchanged for cash in part or whole, and no refund is applicable.
- If you purchased a voucher with our Flawless telemarketing/sales team or via the Flawless website this is non-refundable, and must be completed (including studio session attendance) within 3 months of date of purchase.
- Vouchers purchased face-to-face are non-refundable.
- Third-party voucher online refund requests must be submitted to the third party company directly, and cannot be dealt with by Flawless.
- Vouchers can be transferred between customers, with no financial penalty.
REFUNDABLE RESERVATION FEES
- A refundable reservation fee is required to secure your studio appointment.
- Your refundable reservation fee can be used as part payment towards any additional images or packages purchased at your viewing session in the studio.
- No refund will be honoured for failure to attend your appointment on the day.
- If you notify us 10 days or more prior to your appointment date your refundable reservation fee will be transferred to an alternative appointment date of your choice.
- Failure to provide 10 days’ notice or less, or your intention to cancel/non attendance will result in the loss of your reservation fee and a new reservation fee will be required to book an alternative appointment date.
- Failure to complete your makeover, photoshoot & your viewing session in the studio will result in rendering your refundable reservation fee void.
- Refundable reservation fees are held for a maximum of one month and if not used through to completion of a studio experience then the reservation fee will no longer be refundable.
- Please note refundable reservation fees cannot be processed on the day of your studio appointment. Refunds are processed by Flawless Head Office not the studios, and may take up to 28 days to be processed.
STUDIO REFUNDS
- Flawless Photography Studios do not offer refunds on any orders purchased in the studio.
