1. INTRODUCTION

This policy provides a comprehensive explanation of the way in which we deal with

refunds/refundable deposits. It applies to all refunds/refundable deposits claimable by our

customers regardless of the date of purchase or booking.

  1. PROCESS FOR REFUNDS

will be refunded by direct bank transfer

transfer if this is not possible.

details to support a refund request. Without this a refund will not be made.

  1. VOUCHER REFUNDS

Flawless website this is non-refundable, however we can extend the voucher date. 

company directly, and cannot be dealt with by Flawless.

  1. REFUNDABLE DEPOSITS

or packages purchased at your viewing session in the studio.

be transferred to an alternative appointment date of your choice. 

result in the loss of your deposit and a new deposit will be required to book an alternative

appointment date.

result in rendering your refundable deposit void.

appointment. Refunds are processed by Flawless Head Office not the studios, and may take

up to 28 days to be processed.

  1. STUDIO REFUNDS

studio.

Complaints Policy