Frequently Asked Questions
Q. How do I purchase an experience?
A. You can purchase online by adding the package to your basket, and going through the checkout. Alternatively, call our friendly bookings team on 03330 433 433
Q. How can I book in for my makeover and photoshoot?
A. Don’t delay as our studios are extremely busy and premium weekend appointments go really fast!
Booking lines Open 6 days a week:
03330 433 433 or
Or email – firstname.lastname@example.org
Q. How do I know my website order has been received?
A. Orders placed on the Flawless website will receive an automated response from PayPal. You can follow this through by email email@example.com
We will send you an E-voucher within 72 hours.
Q. Is the studio open on the weekend?
A. Yes, Saturday and Sunday in Manchester & Leeds (Middlesbrough Studio can vary). Please click here for studio opening times or phone our Bookings Department and they will advise on 03330 433 433.
Q. Is it safe to pay over the internet?
A. Yes, we adhere to strict rules and regulations and are PCI Compliant. Our website is licensed and protected by regular security assessments. We are SSI Secure encryption with all traffic that visits our website.
We use PayPal & Yorkshire Payments for purchases by Debit or Credit card. Alternatively you can pay over the phone please call 03330 433 433, or in person at one of our studios. Further questions regarding online payment please email: firstname.lastname@example.org
Q. Why do I need to pay a Refundable Deposit?
A. We require a fully refundable deposit to book your Experienced Creative Team in advance.
Q. How long will my voucher take to arrive?
A. Your experience voucher is sent as an E Voucher which is emailed to you within 72 hours of purchase. Please note you can book your Flawless appointment in any of our 3 city centre studios, prior to receiving your E Voucher on our Bookings Line: 03330 433 433.
If you have not received your e-voucher after 48 hours or purchased as a gift please email: email@example.com.
Q. What should I do if I have a big spot and feel bloated on the day of my photoshoot?
A. Don’t Panic – we have your own personal team of re-touchers, who will digitally enhance & air brush your images. We can smooth skin, enhance or erase Tattoos, erase spots, scars, fine lines, double chins and if requested even shed a couple of extra pounds.
Q. Are there terms and conditions?
A. Yes please click here for our full Terms and Conditions.
Q. Can I give a makeover and photography voucher as a gift?
A. Yes, they make a truly memorable gift and these can be purchased on our website or Call our Promotions Team on 03330 433 433 (local rate call). A welcome pack is sent out to you by post which includes a letter, map, checklist and a luxury gift card.
Q. Can I Pre-Pay towards additional images before the Makeover & Photoshoot Appointment?
A. Yes, you can, either for YOU or as a Gift.
You set the amount you want to pay and we will send to you as a Gift voucher. This can be redeemed against any further images purchased, & you set your budget please email: firstname.lastname@example.org
Q. Can you handle group bookings?
A. Yes, the maximum we allow is 4 adults to arrive at the same time for their appointment times. Do not forget – A fully refundable deposit is required per person to secure your appointment. We also offer a Bespoke Service for larger groups, Please email email@example.com we can discuss your requirements & Budget. Please note this requires pre-payment.
Q. What do I need to bring for my Flawless Experience?
A. Please bring 4 outfit changes as we have 2 large multi-set camera rooms & 2 female photographers just for you. See more Outfit Checklist tips here.
Q. How long does a full makeover, photography and viewing session normally take?
A. We recommend that you allow 3/4 hours in total for two, additional people please allow more time.
Q. I have some ideas for my photoshoot. Can I recreate them?
A. Of course you can! Our team of photographers welcome any creativity and ideas you may have.
Q. Will somebody show me what to do?
A. Our photographers will choreograph your shoot, show you how to pose to match your personal style.
Q. Who do you photograph?
A. Anyone and everyone! We shoot Families, friends, Mum and Daughter(s), Babies, Mums to be, Models, Dancers, Men, Proms, Boudoir, Brides, casting agencies and bands, as well as graduation days. However, alas – no pets.
Q. Do you cut, colour & wash hair as part of the makeover process?
A. No, we do not offer that service, we will create a dry hair style hair that is individual to you. Please bring your own clip-in extensions or take advantage of our small selection of hair pieces. Please ensure your hair is freshly washed and dried.
Q. Do I get a discount if I just want my hair & make-up and no photoshoot?
A. We do not offer just a makeup Service, if the full experience, including viewing of your images on the day is not completed, your refundable deposit will not be refunded.
Q. Do you offer nude photography?
A. Yes, for male & female. This is a private & bespoke experience that must be pre-paid and must include a minimum package of 8 digital images , please email firstname.lastname@example.org to discuss further.
Q. What is included in the price of the makeover /photoshoot experience day?
A. Your fab day includes – Unlimited Refreshments, Mini Manicure, Makeover and Style Consultation, Hair Styling, Fashion Photo-shoot, Re-touching & Editing, Express facial after photoshoot, Same Day Viewing, Free Image (Dependant on Package)
Q. Who owns the copyright on the images that are taken?
A. When you place an order on CD/USB you will automatically own the copyright which is great ! You are able to print, copy, publish or duplicate as many times as you prefer, and up to a maximum size of 24 x 30.
Q. How much do Flawless images cost - Can I buy more?
A. You are able to purchase additional images on the day and prices start from only £89. Various packages are available at discounted prices to create your collection. Including CDs, USBs, Prints, Mounts, Canvas. Price lists are on display in all studios – most goods can be taken home the same day.
Q. How long does it take to get my images?
A. All orders (except Canvasses) can be taken home on the day. Canvas orders are ready for collection/delivery within 21 days. If additional retouching is required you will receive the original image on the day, and the re-touched copy will be sent to you by email or post.
Q. How long will Flawless keep my images on file?
A. All orders are kept on file for 3 months, for any additional purchases. Unfortunately, due to storage all images are deleted on the day if no order has been placed.
Q. Who do I contact if I have a query about my Studio Order?
A. Your customer satisfaction is important to us and in order for us to respond efficiently to your enquiry please contact our dedicated Customer Service Team, who are open Mon-Fri, via email: Customerservices@flawlessmakeovers.co.uk
Please include the following information, we’re always happy to hear from you:
- Date of Studio Visit
- Which Studio
- Contact Details
- Nature of Enquiry
Q. How long will my viewing session take?
A. The best part of the day – same day viewing, which will last approx. 30-45 minutes.
Q. Can I spread the cost?
A. We accept major credit & debit cards, cash, and take advantage of our 0% interest free credit option – Buy Now – pay later – This enables you to spread payments to suit your budget. Don’t forget you can use your refundable deposit on the day!
- We guarantee 100% finance acceptance
- ONLY 10-25% deposit is required on the day
- Spread the cost over 6/10 months
- First monthly payment payable the following month
- Bring a method of payment with you. (All images are deleted on the day)
Q. Do I have to buy more photographs?
A. You are under no obligation to purchase additional images.